Information for Residents

Emergency Maintenance Rules & Procedures

At Del-More Dwellings, we work to make it easy as possible for residents to request maintenance on their unit or the building. Please review our emergency information below before making a request.

Maintenance Requests
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Emergency Maintenance

Emergency property maintenance requests are situations that require immediate attention to prevent injury, property damage, or significant disruption to residents’ daily lives. Please only use the emergency maintenance phone number for emergencies, such as those outlined below.

Types of Emergencies

Here’s a list of what typically constitutes emergency property maintenance requests:

1
Flooding

Any water leak or flooding that poses an immediate threat to property damage or safety, such as burst pipes, overflowing toilets, or significant roof leaks.

2
Fire

Any fire-related emergencies, including smoke or fire alarms going off, smoke or fire visible within the property, or reports of a fire nearby.

3
Gas Leaks

Reports of gas leaks or strong gas odors, which pose a serious risk of fire or explosion.

4
Electrical Issues

Electrical problems that present a safety hazard, such as sparking outlets, exposed wires, or complete power failure in parts of the property.

5
Security Breaches

Any situation that compromises the security of the property, such as broken doors or windows, malfunctioning locks, or evidence of forced entry.

6
Heating or Cooling Failure

Complete failure of heating in cold weather or cooling in hot weather, particularly if it affects vulnerable residents (elderly, young children, individuals with health conditions).

7
Major Structural Damage

Damage to the building structure that compromises its stability or safety, such as collapsed ceilings, walls, or floors.

8
Sewer Backup

Sewage backup into the property, which poses health risks and requires immediate attention to prevent contamination and further damage.

9
No Running Water

Complete loss of water supply to the property, which affects basic sanitation and residents’ ability to carry out daily activities.

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Maintenance Requests

To send a maintenance request to our team, fill out the form at the below page.

Make a Request
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